Refund policy

🕒 15-Day Return Window

We offer a 15-day return policy starting from the date your order is delivered.

To be eligible for a return, your item must meet the following criteria:

  • Be unused and in original condition

  • Include original packaging, tags, and accessories

  • Include proof of purchase (order confirmation or receipt)

Please note the following exclusions:

  • Gift cards are non-refundable

  • Final sale items are not eligible for return

🚚 Return Shipping Policy

Free return shipping is provided if your item is:

  • Damaged

  • Defective

  • Incorrect item sent

For all other returns, the cost of return shipping will be deducted from your final refund.

📦 How to Return an Item

  1. Email zenshopusa@gmail.com with your order number and reason for return

  2. Attach photos if the item is damaged or defective

  3. We will reply with return instructions

⚠️ Return Requirements

To avoid delays or issues, please follow these guidelines:

  • Use only the return instructions provided by Zen Shop USA LLC

  • Do not send items without contacting us first

  • Pack items securely in original packaging

  • Include all parts, accessories, and documents

  • Ship your return within 7 days after receiving instructions

💵 Refunds

  • Refunds are issued to your original payment method

  • Processed within 5–10 business days after inspection

  • Please allow additional time for your bank to process the refund

❓ Need Help?

For any questions or assistance, please contact us:

Zen Shop USA LLC
📧 zenshopusa@gmail.com

We typically respond within 24 hours.