Last Updated: June 2026

ZenShopUSA, we are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy carefully to understand how your order will be processed, shipped, and delivered.

Free Shipping

We are pleased to offer FREE Standard Shipping on all orders within the United States. There are no hidden shipping fees or additional delivery charges during checkout unless otherwise stated.

Order Processing

• Orders are processed within 1–2 business days after payment has been successfully confirmed.
  
• Orders placed on weekends or U.S. public holidays will be processed on the next business day.
  
• During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been processed, you will receive a shipping confirmation email.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is: United States: 5–8 Business Days
Please note that delivery estimates are based on business days only and do not include weekends or public holidays.
While we strive to deliver every order within the estimated timeframe, delivery dates are estimates and are not guaranteed.

Shipping Carriers

Depending on your shipping address and package size, orders may be delivered through one of our trusted shipping partners, including:

• USPS
  
• UPS
  
• FedEx
  
• Other reputable regional carriers when appropriate

Carrier selection is determined automatically to ensure efficient delivery.

Order Tracking

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active after the shipping label has been created. You can track your shipment using the carrier's official tracking system.

Shipping Address

Please carefully review your shipping address before completing your purchase. If you notice an error after placing your order, please contact us immediately. Once an order has been shipped, we may not be able to modify the shipping address. ZenShopUSA is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

Delivery Delays

Although we make every effort to deliver your order on time, occasional delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
  
• Carrier transportation delays
  
• High shipping volumes
  
• Public holidays
  
• Natural disasters
  
• Incorrect shipping information

We appreciate your patience should any unexpected delays occur.

Lost or Missing Packages

If your tracking information shows that your package has not arrived within the expected timeframe, please contact us. If a shipment is confirmed lost by the shipping carrier, we will work with the carrier to investigate the issue and assist you in finding an appropriate solution.

Delivered but Not Received

If the carrier marks your package as "Delivered" but you cannot locate it:

• Check around your property.
  
• Ask household members or neighbors.
  
• Contact the shipping carrier for additional delivery information.
  
• Contact our customer support team for further assistance.
  
• Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please include:

• Your order number
  
• Photos of the damaged package
  
• Photos of the damaged product

We will review your request and assist you as soon as possible.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location. You will receive tracking information for each shipment when applicable.

International Shipping

This time, ZenShopUSA ships only within the United States.

Customer Support

If you have any questions regarding shipping, delivery, or order tracking, our support team is happy to assist you.

Email: support@zenshopusa.com
Phone: +1 (408) 234-6609
Address: 88 Montecito Vista Dr Apt 426, San Jose, CA 95111, United States
Support Hours: Mon–Fri, 9:00 AM – 6:00 PM PST
9:00 AM – 6:00 PM (PST)

We appreciate your trust in ZenShopUSA and thank you for shopping with us.